KingKids FAQ's - Answers to all your pressing KingKids Questions!
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KingKids FAQ’s

Read our KingKids FAQ’s below to find out everything you will need to know as a parent or guardian enrolling your child into a KingKids childcare centre. For any additional queries, please don’t hesitate to contact our centre’s directly here.

What changes are being made during COVID-19?

  • Additional cleaning is occurring.
  • Every person entering the Centre must have their temperature checked and documented.
  • All Educators and Visitors must sign in on the QR code provided and sign a health declaration.
  • Sanitising stations are located at the front door at each Centre and everyone entering the Centre needs to wash their hands.
  • Children can no longer bring toys from home into the Centres (except for comfort items) until further notice.
  • New procedures have been put in place for deliveries and for essential trades that need to come into the Centres.

What do we need to bring?

  • A clean change of clothes; underwear, socks and jacket (Clearly labelled)
  • A bag large enough to hold all your child’s belongings
  • Shoes that cover the foot – no open toe shoes please
  • Appropriate clothing that is consistent with our sun smart policy. No singlets are to be worn
  • Lockers are provided for your child’s bag to remain for the day. This will be labelled, and a photo of your child will help them recognise which on is theirs if they cannot read
  • The KingKids Wet Bag that your child received on Enrolment
  • Nappy rash cream
  • Action plan for Allergies/Medical conditions
  • Medication (A medication form must be completed for this to be administered)
  • Child’s comfort items (blanket, teddy)

What are your opening hours?

All our centres (Berwick, Narre Warren, Rowville, Mooroolbark and Hallam) are open Monday to Friday from 6.30am to 6.30pm 52 weeks a year, closing only on Public Holidays and if mandated by the government due to serious conditions such as a code red fire threat.

What is provided?

Activities, Education and Care for your child that will keep them entertained and stimulated.

All your child’s meals (breakfast, morning tea, lunch, afternoon tea and a late snack).  Children up to 12 months of age are provided with s26 Gold formula at no cost to you.  If you choose to give your baby another brand of formula, please provide this to your child’s Educators.  We’re happy to give your child breast milk in accordance with our Breastfeeding policy.

Nappies are provided as required.  The Centre has a chosen brand.  If you would prefer another brand to the one provided, please send additional nappies in your child’s bag and inform their Educator.  If your child requires nappy cream please provide this in its original packaging clearly labelled to leave at the centre. You can give this to your child’s Educator.

We apply our chosen brand of sunscreen to children 20 minutes before going outside during Daylight Saving months. If your child has a specific brand of sunscreen that they prefer, please provide this to our Educators.

At KingKids we support childrens rest and relaxation needs and supply all children’s bedding and cushions which is laundered at our Centre as required.

Where can I see learning updates?

At KingKids we know how important it is for families to be able to see their child/rens learning, development and important updates. We use the mobile education app Xplor.

Families will access their Child/rens profile by downloading ‘Xplor home’ and creating an account.

How do I  create an account?

  • Xplor will send you a welcome email upon enrolment
  • Follow the prompts and set a password for your account
  • Login to with your email and password.
  • Click ‘Merge Profile’. (This is applicable even if it is your first Xplor account)
  • Enter preferred email address
  • Check your email and authorise ‘set up’
  • Follow login prompts and press ‘Finish’


What can I see on the App?

  • Childs observations
  • Daily highlights
  • Pictures of your child’s day
  • Nappy Change/Toiletings times
  • What your child ate for lunch
  • Meal times and servings
  • Sleep and rest times

What does the Welcome Pack include?

  • KingKids t-shirt
  • KingKids hat (to stay in your child’s room for use at the centre)
  • Personalised labels
  • Wet/Dry bag
  • Balloons
  • KingKids drink bottle
  • KingKids pen
  • KingKids backpack

Are all meals cooked on the premises?

Yes, all meals are cooked on the premise. We ensure they meet Nutrition Australia standards by using FEED Australia to finalise our seasonal menu’s. Children and Families are encouraged to participate in the creation of our menus to ensure we capture a wide range of cuisines.

We provide alternative meals each day to cater to any Allergy and Dietary requirements. This includes vegetarian meals, Halal products, dairy free etc.. Please let our team know of any Dietary requirements upon enrolment.

What are authorised nominees?

An Authorised nominee is a person who has been given permission by a parent or family member to collect your child from the Service.  This person can also give consent for medical treatment or the administration of medication for your child.

It is important that you provide the Authorised Nominee’s name, address and contact details.  We recommend that you include as many Additional Contacts as possible, so if you get stuck you can call on these people to help out. It is recommended that you carry photo ID with you at all times, if the person collecting the child is unknown to the Educators, they may be asked to provide this.

Do you offer shorter days?

We offer both 10 and 12 hour days at our Centres, this is so families can utilise their allocated CCS hours more efficiently.

What is a CWA and why do I need to sign one?

A Complying Written Arrangement (CWA) is an ongoing agreement between an Early Childhood Education Centre service provider and a Parent/Guardian, to provide care in return for fees. The CWA must contain a minimum amount of information as defined by the Government.

We are required to have a CWA in place for each child in their care, as set out in subsection 200B (3) of the Family Assistance Administration Act.

The CWA needs to include all of the following (in accordance with subsection 200B (3) of the Family Assistance Administration Act):

  • The names and contact details of the parties to the arrangement
  • The date the arrangement was entered into
  • The name and date of birth of the child to whom sessions of care are proposed to be provided
  • Whether care will be provided on a routine basis under the arrangement, and if so: – details about the days on which sessions of care will usually be provided; and – usual start and end times for these sessions of care
  • Whether care may be provided on a casual or flexible basis under the arrangement (either in addition to, or instead of, being provided on a routine basis)
  • Details about fees proposed to be charged to the individual for the sessions of care provided under the arrangement, which can be detailed by reference to other material (such as a fee schedule or information available on a website maintained by the provider) that the parties expressly understand may vary from time to time.

A CWA is required for all families that are attending KingKids. The CWA Agreement must be signed before a child can commence are at one of our services.

For more information please go to the following website:

Any time your child’s booking changes you will be required to sign a new agreement.

Can I have more than two days orientation?

Most families find that two orientations are enough for their children to feel comfortable in our service, however if you and your child want more than two orientations, then that is absolutely OK.  It is important that both you and your child feel comfortable and we’ll do what we can to make this possible.

What happens if my child is sick?

Please do not bring your child in if they are unwell; they are incredibly precious and when they are unwell the best place for them is in the comfort of their home. Also, bringing an unwell child into the Service is putting all children and team members at risk of becoming ill too.

We follow the minimum exclusion period as advised in  “Staying Healthy in Childcare” 

What is the CCS?

On the 2nd of July 2018, the Child Care Subsidy (CCS) system came in to affect.  Childcare Subsidy is designed to provide more assistance to low and middle-income families.

Many families out of pocket cost Child Care fees have fallen between $20 – $30 per day under the CCS system.

Who is eligible?

Some basic requirements must be satisfied for an individual to be eligible to receive Child Care Subsidy for a child. These include:

  • The child/ren must 13 years old or younger and not attending high school (some exceptions do apply)
  • All children must be up to date with their immunisations. You will be required to provide a copy of the statement to the service at least every six months.
  • Residency requirements must be met
  • The child/ren must be attending an approved Child Care Service.

If your child is absent from childcare?

We pay this subsidy for up to 42 absences for each child, per financial year. You can use these absence days for any reason, including if the child is overseas. We don’t need evidence.

Absence days are the days you would normally get CCS. This includes public holidays. You can only use an absence day after your child has physically attended the service for the first time.

In special circumstances, you may get CCS for more than 42 absence days. Talk to your childcare service about this. You may need to provide supporting documents.

We’ll cancel your enrolment if either of the following occurs:

  • your child hasn’t attended childcare for 8 continuous weeks
  • your childcare service advises us that your child is no longer attending.

For more information on the absences, please visit the human services website

Additional Child Care Subsidy

If you’re eligible for Child Care Subsidy you may be able to get extra help with the cost of approved childcare.

To get this you must be eligible for Child Care Subsidy. And you need to be 1 of the following:

  • an eligible grandparent getting an income support payment
  • transitioning from certain income support payments to work
  • experiencing temporary financial hardship.

For more information on the ACCS, please see the following page on the Human Services website 

Child Care Subsidy Entitlement

There are three factors that determine a family’s level of Child Care Subsidy. These include the Combined Family Income, the Activity Test and the Type of Care that you are applying for such as long day care or family day care.The Combined Family Income

The Activity Test

The number of hours of subsidised childcare that families have access to per fortnight is determined by a three-step activity test.

In two parent families both parents, unless exempt, must meet the activity test. In the case where both parents meet different steps of the activity test, the parent with the lowest entitlement determines the hours of subsidised care for the child.

Recognised activities

A broad range of activities meet the activity test requirements, including:

  • Paid work, including being self-employed or on leave (including paid or unpaid parental leave)
  • Doing unpaid work in the family business
  • Training courses for the purpose of improving the individual’s work skills or employment prospects
  • An approved course of education or study
  • Volunteering
  • Unpaid work experience or internships
  • Actively setting up a business
  • Actively looking for work Recognised activities can be combined to determine the maximum number of hours of subsidy.

Time taken to travel between the childcare service and the parents/carers place of work, training, study, or other recognised activity can also be included.

Activity hours do not need to coincide with childcare hours. For example, an individual undertaking work on the weekends is entitled to Child Care Subsidy during the week.

Low income families with a combined annual income of $68,163 or less who do not meet and are not exempt from the activity test are entitled to 24 hours of subsided care per fortnight under the Child Care Safety Net.

The Service Type

The Child Care Subsidy (CCS) cap amount that will be applied to your account will be determined by the Service Type your child attends.

There is a different rate for Long Day care Centres and Family Day Care. These caps place an upper limit on the amount of Child Care Subsidy the Australian Government will provide. The rate cap will be used, in combination with family’s income and level of activity to calculate the amount of subsidy a family is entitled to receive.

Where a childcare service charges less than the hourly cap, families will receive their applicable percentage of the actual fee charged. Where a service charges more than the relevant cap, families will receive their applicable percentage of the hourly rate cap.


There are exemptions to the activity test for individuals who legitimately cannot meet the activity test requirements, such as parents with disability and carers.

Families who do not meet and are not exempt from the activity test and have a preschool aged child who attends preschool at a centre based day care service may be entitled to 36 hours of subsidised care per fortnight. This only applies to the preschool aged child/ren in the family.

To receive this entitlement, the child needs to be in the year two years before grade one of school (based on information provided in the family’s claim) and attending an appropriate preschool program at a centre-based day care service (as reported by the family’s child care service).

Child Care Subsidy Annual Cap

If your family earns $189,390 or less, you won’t have an annual cap on your subsidy.

If your family earns between $189,390 and $353,680 we’ll cap your subsidy. This means we’ll subsidise your fees up to the annual cap of $10,560 per child each financial year.

Childcare Subsidy Changes – families are responsible for their accounts with Centrelink.

Report a change in circumstances

You need to tell Centrelink if your circumstances change when you’re getting Child Care Subsidy.

Keep in mind, if the changes impact your subsidy, it can take up to 2 weeks to apply. This is because Centrelink check your eligibility and pay Child Care Subsidy fortnightly.

You can update most changes using your Centrelink online account through myGov or the Express Plus Centrelink mobile app.

If you don’t tell Centrelink about changes to your circumstances within 14 days, it may affect your subsidy. You may be overpaid you and you’ll have to pay the money back.

If your childcare hours change you should review your family income estimate and activity levels. You can do this at any time using your Centrelink online account through myGov. Use the online guides to help you update your:

  • estimate
  • activity test.

For more info on changes of your CCS, please visit the Human Services website.

How do the fees work? How do I calculate my out of pocket costs?

To determine your actual out of pocket costs you’ll need to know the following:

  1. Your combined family income &
  2. How many hours that you meet of the activity test
  3. The Centre’s daily rate

This information can then be inputted into the following site to determine your out of pocket cost:

What days are the Direct Debits processed?

Direct debits are process on Thursdays.

What bond needs to be paid?


Each family is required to pay a $150 Bond payment.  This is refundable when your child leaves the service unless monies are owed, in which case they will be deducted from the Bond.

Enrolment Fee

To secure your child’s position at our centres, a ‘non refundable’ $50 enrolment fee is required to be paid before orientation starts . Once paid, the families receive a KingKids Welcome Pack..

What happens if we want to go on holidays?

We allow for four (4) weeks holiday discount per calendar year (Jan-Dec) at 50% your ‘normal Daily fee’. Your ‘normal Daily fee’ is your normal booking from Monday to Friday, not for example Thursday to Wednesday.

This is included in your annual absences allowance as mentioned above under CCS absence information.

We require two (2) weeks’ notice for the holiday rate to apply. Unused holidays do not accumulate or roll over into the next year. The holiday rate will not be applied if your account is more than two weeks in arrears.

What does the 42 Absence Days mean for me?

Your child can be absent from the Centre for up to 42 days per financial year for any reason and you are still entitled to claim your CCS and you’ll not be required to provide supporting documentation.  If your child was to miss more than 42 days of care in a financial year your CCS will not be paid.  Special circumstances can be taken into consideration. See

Do holiday rate days get counted as absent days?

Yes, holidays do count as absent days.

What about public holidays?

Like most employees, our Educators are paid a wage on Public Holidays.  Therefore, full fees are still payable on Public Holidays for all permanent bookings.

When can I enrol my child into Kindergarten?

3-Year-Old Kindergarten:

At KingKids our 3 year old programs are lead by Bachelor qualified Educators. Funded Three-year-old Kindergarten is being introduced in stages. It will start in 2020 and 2021 in some council areas. In 2022, five hours per week of subsidised kindergarten will be available across the rest of the state.


4-Year-Old Kindergarten:

All children in Victoria are eligible to access a kindergarten program in their year before primary school. To enrol in a kindergarten program, your child needs to be at least four years old by 30 April in the year they will attend the program.

Your child must be enrolled in school by the age of six, unless they have an exemption. So,  if your child’s birthday falls before 30 April in the calendar year, you have a choice about whether to enrol your child in school in the year they turn five or the next year. Children learn at different rates, in different ways, and at different times. In some cases, your child may benefit from starting a kindergarten program later.

What is the process when we leave the Centre?

We require two (2) weeks written notice when your child is leaving us. If your child does not attend their final two weeks, full fees are still required.  The bond that you paid on enrolment can either be paid back into your nominated account or used to pay (or part pay) your final account.

Do we offer discounts for multiple children attending from one family?

No, unfortunately we are not able to offer discounts for multiple children attending the service as our centres operate at 100 percent capacity.

How many children are each Educator responsible for? Ratios

The following ratios will be implemented at KingKids Early Learning Centres and Kindergartens at all times. These ratios are considered to be a minimum standard and due consideration and risk assessment will occur to ensure correct Educator levels are in operation.

Educator to children ratios:

  • Children under 36 months, 1 Educator to 4 children
  • Children over 36 months, 1 Educator to 11 children
  • 1 Educator to 8 children on excursion (minimum requirement)

KingKids has the goal of maintaining a ratio of 1 Educator to 9 children (over 36 months) whenever possible.

Do we offer Incursions and Programs at the centre?


Yes, we offer enjoyable incursions at our centres, these include farm visits, music, dance  and language programs and visits from special guests such as Indigenous Community Members.


Molly joined our KingKids team in May 2021 and we are so very happy to have her.  Molly has passed her intense assessment to become a Therapy Dog at Lead the Way Institute and has now become a part of the KingKids family.

Molly has a very placid and gentle nature; she really is a gentle giant! Molly is a Sheepadoodle (really?!), this is a Sheepdog x Standard Poodle. She is a hypoallergenic dog breed; this means that she is purposely more compatible with people with allergies. She does not shed hair and is frequently groomed.

Therapy dogs can reduce stress psychologically and increase attachment responses that trigger oxytocin – a hormone that increases trust in humans. Therapy dogs have been shown to teach empathy and social skills, reduce anxiety in children, be soothing and increase motivation for learning.

Ongoing Programs 

Each Centre offers weekly external programs to enhance the learning opportunities for Children that forms part of our emergent curriculum.

These can include:

  • Music and Movement
  • Sports programs
  • Soccer Programs
  • Language Programs

Do we offer Excursions at the centre? Bush Kinder & Community Outing Program

Community Outing Program

Yes, we believe our ‘Community Outings Program’ will provide your child the opportunity to engage and explore in their local community. Outings can include visiting the local gardens or parks to collect materials and resources for art projects, walk to the local schools, local milk bar or supermarket to purchase items for a home cooked meal as prepared by our children.

We will set out on community outings and excursions using a walking school bus (walking to our destination) or our KingKids community outing bus.

These excursions will be spontaneous and may occur at any time during the hours outlined on your annual permission form – weather permitting. We will also continue to share our learning activities via photos and videos on Xplor /Playground, so you can follow all our adventures.

Bush Kinder

Is an outdoor excursion that provides greater learning opportunities for our children enrolled in our Kindergarten curriculum.

We believe the introduction of ‘Bush Kinder’ will provide your child the opportunity to visit the local parks / gardens to collect materials and resources for art projects, walk to the local schools to participate in educational programs such as PMP or theatrical demonstrations.

What qualifications do the Educators hold? First Aid, CPR, Child Safety, Professional development Courses?

KingKids Educators who are actively working alongside children and part of the Educator: children ratio will have completed a minimum of a certificate III level qualification.

All Educators prior to commencement of employment at KingKids are required to provide:

  • Current Police Check
  • Employee working with Children Check
  • First Aid certification
  • CPR certificate
  • Anaphylaxis and Asthma training
  • Child Safety Course Certification

These remain up to date at all times.  Catering staff also ensure that their food handling qualifications are up to date at all times.

We believe professional development is a necessary process for Educators to engage as a part of their continued development and to always strive to exceed the National Quality Standards of the broader framework of KingKids. It aims to reflect current and projected needs of both KingKids and the individual team member, providing support for career development and adapting to change and changing roles.

How often are your services cleaned?

At KingKids we have embedded health and hygiene practices throughout the day. We have also employed professional cleaners to attend our services on a daily basis to ensure a safe and clean environment.

What is the process of children transitioning to School from Kindergarten?

If your child is moving from kindergarten to school, their educator will write a transition and learning statement.

The statement includes:

  • your child’s name, date of birth and photo
  • their interests, skills and abilities
  • strategies to teach your child
  • you contact details and the details of any other professionals who are supporting your child.

Your kindergarten will give the statement to your child’s school or prep teacher. It helps the teacher get to know your child and plan the best way to teach them.

For more information on the transition from kinder to school, please see the following link:

How do I enroll into KingKids?

At KingKids we use an online enrolment system called QKenrol, This enrolment form can be completed in the comfort of your own home.

Our team are always happy to help you with the enrolment process if you do find yourself needing assistance.

What will I need?

  • Immunisation statement for child/ren (Download from Mygov)
  • Individual CRN number for Child/ren and primary carer
  • A minimum of 3 emergency/additional contacts
  • Family Doctor information

Start Enrolment 

  1. Go to our website:
  2. Click on the ‘ENROL’ button. This will then take you to an external page
  3. If you are a current family, log in with your family lounge details

  If you are a new family to KingKids, press on the ‘REGISTER’ button.

Current Families:

  1. ‘Log in’ with current family lounge details
  2. You will then be taken to an external page that looks like this:

  1. Click on the ‘EDIT’ button under the child section & complete enrolment accordingly. This must be done before commencement date. If more than one child is being enrolled, each child must be edited individually
  2. Press the ‘SUBMIT’ button which is on the left of the screen (bottom of screen in iPad), NOT the ‘SAVE’ button
  3. Once you save the edits, a notification will come through to the service notifying of any changes made
  4. If you have a new booking request, you can make this through the booking request section

Click on the ‘NEW REQUEST’ button & follow the prompts:

  1. Long Day Care/Kindergarten/Preschool.
  2. Select the service in which you want to request the booking for (Berwick/Narre Warren/Rowville/Mooroolbark & Hallam).
  3. Fill out according to your needs.
  4. Add any comments made that we must be aware of in regard to your request
  5. Press ‘SAVE’
  6. A confirmation letter of the request will be sent to your email
  7. The service will then either accept your offer or send you a counter offer, depending on services availabilities at the time
  8. Once offer is accepted by service, you will receive an email with a ‘Letter of Offer’

New Families:

  1. Click on the ‘REGISTER’ button
  2. Enter your details accordingly
  3. You will then get an email to complete registration & set a password
  4. Once registration is complete, press the ‘SIGN IN’ button & sign in with your details. This will be your family lounge log in also
  5. You will then have to edit your personal details
  6. Once completed, you will then get to this screen


7.You will then have to submit a request for bookings. Press on the ‘NEW REQUEST’ button under the booking request section

Then follow the prompts:

  1. Long Day Care/Kindergarten/Preschool
  2. Select the service in which you want to request the booking for (Berwick/Narre Warren/Rowville/Berwick/Hallam etc.)
  3. Fill out according to your needs.
  4. Fill in any comments that we must be aware of, in regard to your request
  5. Press ‘SAVE’
  6. A confirmation letter of the request will be sent to your email
  7. The service will then either accept your offer or send you a counter offer, depending on services availabilities at the time
  8. Once offer is accepted by service, you will receive an email with a ‘Letter of Offer’
  9. Click on the link provided, then edit your child/ren’s details
  10. Click on the ‘EDIT’ button under the child section & complete enrolment accordingly. This must be done before commencement date. If more than one child, each child must be edited individually
  11. Press the ‘SUBMIT’ button which is on the left of the screen (bottom of screen in iPad), NOT the ‘SAVE’ button.
  12. The service will then contact you to organise orientations & payment of security deposit plus bond which will have been discussed on initial tour of the service